1. What is this platform?
This platform is an online marketplace specifically designed for individuals and professionals to buy and sell new and second-hand construction materials and services.
2. Who can use this platform?
Anyone from individuals to professionals in the building industry can use this platform. It’s open to plumbers, masons, electricians, DIY enthusiasts, solar panel installers, and more.
3. How can I register on this platform?
You can register by clicking on the ‘Dashboard’ button on our header and filling in the required details.
4. How can I list my products or services?
After logging in, click on ‘Vendor Dashboard’, Then "Product", then "Add" button, and fill in the necessary details about your product or service.
5. What kind of products can I sell?
You can sell any new or second-hand construction materials. This includes but is not limited to plumbing materials, masonry tools, electrical equipment, DIY tools, and solar panels
6. What kind of services can I offer?
You can offer any services related to the building industry. This includes but is not limited to plumbing, masonry, brick making, electrical services, and solar panel installation.
7. Is there a fee to list products or services?
Yes, there is a small listing fee for each product or service you list. The exact amount can be found in our ‘Terms & Conditions’ section.
8. How can I buy products or services?
Simply browse through the listings, select the product or service you want, and click on ‘Buy Now’ or ‘Book Now’. Follow the prompts to complete your purchase or booking
9. What payment methods are accepted?
We accept all major credit cards, debit cards Visa & Mastercard.
10. Is it safe to buy on this platform?
Yes, we have implemented several security measures to ensure the safety of your transactions.
11. What if I have a problem with a product or service I purchased?
You can contact our customer service through the ‘Contact Us’ page. We will do our best to resolve your issue.
12. Can I return a product?
Products can be returned within a certain period depending on each supplier return policy you can check on the supplier shop page.
13. How can I contact a seller or service provider?
You can contact them directly through the ‘Contact’ button located on the seller shop page.
14. Can I leave a review for a product or service?
Yes, after purchasing a product or booking a service, you can leave a review on the product or service page.
15. What are the rules for using this platform?
All users must adhere to our ‘Terms of Service’ and ‘Community Guidelines’, which can be found on our website.
16. Can I use this platform outside of Belgium?
Currently, our platform is only available for use within Belgium.
17. How can I delete my account?
Contact us and we will do it for you.
18. What happens if a seller or service provider violates the rules?
Violations of our rules will result in penalties, which may include suspension or termination of the account.
19. How is my personal information protected?
We take privacy very seriously. All personal information is handled in accordance with our privacy policy and this site is GDPR compliant. See more on the "terms and conditions" section
20. Who do I contact for more help?
For further assistance, please contact our customer service through the ‘Contact Us’ page.